Materials, equipments and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Tropical Graphics disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Tropical Graphics does not represent or warrant that the functions contained in the site will be defect-free or error-free. The defective substrates will be dealt with according to Tropical Graphics Return and Exchange Policy.
Limitation of Liability
Tropical Graphics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tropical Graphics has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to indemnify, defend, and hold harmless Tropical Graphics, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site.
Warranty and Exchange policy
All the shipped products are insured and are covered by carrier companies against the breakage and damage.
Please inspect the packages thoroughly, and report any damage, missing items and open boxes to the delivery person and ask him to sign your report of damage/breakage. This will speed the replacement process.
You may return defective substrates for replacement within 30 days of purchase. You need a RAN (Return Authorization Number) to return blank products. Shipment without RAN will be refused. There is 12% re-stocking fee for any return (non defective) substrates.
- Printing equipments and printers are covered by manufacturer’s warranties.
- Epson printers are replaced by manufacturer for any defects within one year of purchase date; www.epson.ca
- Ricoh printers have 90 days warranty. They will require the proof of purchase. www.ricoh.ca
- GeoKnight presses have up to 5 years warranty on different components of heat presses (for more details refer to their warranty policy); www.geoknight.com
We don’t replace presses and printing equipments against any defects. They are replaced or repaired by the manufacturers according their warranty policies. Please refer to manufacturer’s web site for details.